Chris Russo, LIA, CIC, CISR
President and CEO
With more than 23 years in the insurance industry, Chris Russo, President and CEO, is one of the most knowledgeable insurance advisors in the area. Strongly committed to customer service, Chris has a knack for identifying holes in coverage and unnecessary items that drive up policy costs. Clients love that Chris is pro-active when it comes to giving them the best policies at the best prices.
Chris demonstrates his deep expertise as a licensed insurance advisor (LIA) providing witness testimony in insurance-related court trials and lawsuits and offers independent consulting to businesses seeking to identify gaps in their coverage, duplicate coverage, and ways to save on premiums without sacrificing coverage. He holds several insurance certifications, including Certified Insurance Counselor (CIC) and Certified Insurance Service Representative (CISR). Chris is passionate about expanding his industry knowledge and continues to take courses and earn new certifications. Prior to joining Russo, Chris worked as an agent at MetLife where he excelled at evaluating life insurance policies to ensure appropriate coverage for people.
Russo Insurance is a family business started in 1981. Chris joined the company in 1987 and in 2003 became owner and president. Since that time, Russo’s agency revenues have more than doubled and the agency has won the Community Newspapers’ Readers’ Choice Award for best insurance agent in Medway five times.
Clients love Chris’s proactive approach to getting them the best insurance coverage and pricing and his unwavering commitment to customer service. Chris is particularly proud of the constant stream of referrals Russo Insurance receives from attorneys, accountants, mortgage brokers, real estate agents and financial planners – a testament to his agency’s superior quality of work and service level.
Chris is a member of the Massachusetts Society of Licensed Insurance Advisors, the Massachusetts Association of Insurance Agents and the National Alliance for Insurance Education and Research. He is also active in the Milford Area Chamber of Commerce and several business networking organizations.
Paul Francesconi
Account Manager
As Account Manager, and a former claims adjuster with a strong business and insurance background, Paul knows the ins and outs of insurance policies. His experience includes investigating claims, evaluating coverage, and expediting claims.
Paul came to Russo Insurance from the mortgage industry where he worked for six years. Prior to that, he worked at Amica Mutual Insurance in claims. Paul also has held sales and marketing positions for New England Frozen Foods, Chrysler, and Suburban World Newspapers.
He has a Bachelor of Arts in Communication from the University of Hartford where he played Division 1 baseball. He was the team’s MVP in 1993 and has taken that drive and passion back to the field where he coaches the Medway High School Varsity Baseball team.
Clients appreciate Paul’s ambition, attention to detail, knowledge of the industry and ability to explain complex topics clearly and simply.
Pat Monaco
Customer Service Representative
Pat joined Russo Insurance in 2001 after working in the real estate industry and for a family-owned stationery company. She has a Bachelor’s degree from Westfield State College where she studied elementary education and special education.
With years of industry experience Pat is very knowledgeable about each clients’ policy and a wide variety of insurance offerings. Client’s love Pat’s compassion, her patience and her efficiency. And Pat loves the frequent contact with people that her role at Russo provides.
Karen Pinkham
Customer Service Representative
Since 1995 Karen has provided Russo clients with top quality service and deep knowledge of various insurance products. Clients appreciate Karen’s longevity, dependability, and ability to answer any question. An avid marathon runner, Karen brings her persistence and tenacity from her running to the Russo office.
Prior to joining Russo Insurance, Karen worked in the medical and dental fields. She’s a graduate of Aquinas College and Natick High School.
Karen supports breast cancer awareness, and also volunteers for the Red Cross.